Our Customer Services Centre will be closed for the bank holiday, from 6pm on Friday 3 May, re-opening at 8am on Tuesday 7 May. For emergencies, call 01737 772000 anytime, 24/7.

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Change your details

If any of the information we hold about you changes, we need to know. Changing payment methods or personal information is quick and easy.

What details would you like to change?

We are happy to change your name on your account but may need proof of ID or change of name, such as a council tax bill or other utility bill.

Change the name on your account

 

Whether you're moving in, around or out of our supply area, we can help make your home move go as smoothly as possible.

Change your supply address

 

If we send your bill to a different property to the one being supplied (for example if you are a landlord), you can let us know when this address changes.

Change your billing address

 

We offer a range of payment methods, including applying for a Direct Debit online.

Change your payment method